Project Manager, Professional Services

MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere—on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, it’s no wonder that leading organizations, like Samsung and Toyota, trust MongoDB to build next-generation, AI-powered applications.

MongoDB Professional Services (PS) works with customers of all shapes and sizes, in all verticals, from tier-1 banks to small web startups, on a variety of exciting use cases. This role solves technically sophisticated problems, gains incredible cross-stack experience, works with top-notch people in the business, networks with industry leaders, and sees new places - all in a day’s work!

As the Senior Technical Project Manager, you will work in conjunction with the team’s Technical Lead to lead a small Agile team responsible for migrating a customer’s legacy Java application to a modern cloud-based architecture running on MongoDB. The team will use the latest GenAI tools and approaches to accelerate the migration process. You will also be responsible for liaising with customers and internal stakeholders, managing concerns and potential resolutions, and guiding the team towards success. The Agile team will be required to be innovative in deriving solutions to unseen challenges, and you will foster a culture of innovation and collaboration within the team.

Position Expectations

• Agile mindset with an understanding of SCRUM / Kanban processes
• Able to support a project team consisting of onsite, co-located and remote team members
• Proactively identify and remove impediments
• Manage project risks and issues
• Define and refine project team’s “Way of Working”
• Streamline communications between the project team and project stakeholders
• Manage expectations of project stakeholders, where the majority are leaders within the organization
• Operate in a small, dynamic, fast-growing team, able to be self-sufficient with a can-do attitude
• Act as a liaison between the customer, project team and the rest of MongoDB (sales, customer success, support, product and engineering) throughout an engagement
• Create plans and priorities for both project delivery and customer resources
• Establish and lead recurring project status or governance meetings
• Periodically report project status both internally and to the customer
• Manage escalations or critical situations
• Assist with scoping of solution and project scope definition
• Adopt a consultative and prescriptive approach that inspires trust and confidence
• Be intrigued by the possibilities of GenAI to assist in accelerating the delivery of projects

Requirements

Nice-to-have skills

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups to generous parental leave policies, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

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