Customer Success Manager Iberia

Customer Success Manager Iberia Remote : Portugal | Spain Apply for this role

About the company

What’s Promptlyin a nutshell

Promptly is building the first patient-centered global evidence network, offering real world data sharing and monetization capabilities. Together with a selected network of Partners, we generate new knowledge from harmonized datasets, augmented with the collection of longitudinal patient-reported data and patient-generated digital biomarkers within a secure and privacy-preserving environment. We deliver valuable insights to leading health systems,payersand life-science companies across multiple therapeutic areas, including cardiometabolic, oncology, and immunology. Operating in 10 countries, we promote better healthcare at lower costs for thousands of new patients every daythrough the use ofReal WorldEvidence.

We answer the question –is this patient treatment the best it couldpossibly be?

What’sour purpose

We exist to empower every patient and every health organization on the planet with evidence on the outcomes of care!

Why do we get up in the morning? Well, most healthcare professionals have chosen to work in healthcare driven by their desire to make a difference in patients’ lives. And so have we! We have chosen to follow this calling by addressing the biggest problem in healthcare : the lack of real-world evidence on the outcomes of care.

For us, society denying patients better care due to lack of access to data is unethical, in a world where technologyimprovedso many aspects of our world. Making the right evidence available to healthcare organizations to help prevent one lost life, one care complication, one failed treatment is the moral obligation that big tech companies have –it’sour Hippocratic Oath.

At Promptly, everything we do is driven by our core purpose : to promote better healthcare at lower costs for patients every day, by making health outcomes available.

About the role

The Momentum

We are currently seeking aCustomer Success Manager for Iberiato join our team and lead nation-wide initiatives in Health Data. If you are a career-driven professional with a passion for healthcare technology and want to bring your expertise and best self to work every day, this could be the opportunity you’ve been waiting for. Exciting stuff!

What you’ll be expected to do

• Lead the planning, execution, monitoring, and successful delivery of nation-wide projects in Health Data.
• Manage and coordinate cross-functional teams, including IT, partner, authorities, and external vendors.
• Define project scope, objectives, timelines, and deliverables, ensuring alignment with organizational goals and stakeholder expectations.
• Develop and maintain detailed project plans, schedules, and risk management strategies to address challenges proactively.
• Ensure compliance with applicable healthcare regulations and data protection standards (e.g., GDPR and ISO27001).
• Serve as the primary point of contact for stakeholders, providing clear communication and reporting on project status, risks, and outcomes.
• Drive innovation and continuous improvement in project processes to enhance efficiency and effectiveness.
• Manage budgets and financial resources for projects, ensuring cost-effectiveness and value creation.

Qualifications and work experience

Personality and behavioral traits

You are bright, articulate and passionate about being part of a nascent project in healthcare. You have the ability to lead and coach other people and the flexibility to manage differences of opinion within the team. You are a good communicator, and you are excellent at establishing contacts and building relationships. You privilege an analytical approach and an ability to identify the strategic dimension of the issues.

Position

What we offer

What is the recruiting process like

Our Culture & Values

Empathy

If there is 1 rule at Promptly, this is the one – before making any judgement, put yourself in the shoes of another.

Empathy is the courage to choose to actively understand what the experience of another person could have felt like, without necessarily have experienced it ourselves.

Empathy is not a one-day journey, it is a mindset that must be continuously developed – it is an everyday choice to fight for kindness and, by doing so, to help change people, organizations, and society for the better.

If you embrace this mindset, you are a true leader @ Promptly, you are a true leader in our society.

Ownership

At Promptly, we don’t foster fixed hierarchies or top-down decision making. If you want to hit the ground running in our team, do not wait for someone to “tell you what to do”.

Acting like an owner means that you should align with our core purpose and find the best way to deliver on it, every day.

Starting a new project, analyzing new data, reaching out to a new client, there is no area of the company you cannot have an impact in, because there is no such thing as “someone else’s problem”.

Responsibility

Working to improve healthcare is a great responsibility and what inspires us to not settle for less.

You have the responsibility to be a leader within our company. A leader is not a title. A leader is someone who delivers on our core purpose and inspires others to follow our cultural values. It is a “great power, and a great responsibility”.

Leadership comes with the awareness of one’s own strengths and weaknesses and the responsibility to use these to deliver on what you promised. It comes with the responsibility to understand the context, ask for help when needed (teamwork), and be accountable for the quality of what we produce (excellence).

Teamwork

Our team is our greatest asset, and we are fortunate to attract great people. We go the extra mile to find the best person for every role – making our team diverse in backgrounds, personal experiences, skills and knowledge.

If you are not contributing – or worse, actively destroying – teamwork, you are derailing us from our core purpose and ultimately hurting patient care.

Excellence

At Promptly, we’re recognized by society as thought leaders, contributing to research and evidence generation through technology and data science.

We put on ourselves a very high pressure to keep delivering on this role to our customers, patients and society.

Excelling at our work is a continuous process of improvement, it is not an end state. We're committed to continuous learning and self-development. so, if you have just finalized delivering a great work, rest, enjoy and go improve your work further.

Data Privacy

Your personal data will be processed for the purposes of managing Promptly’s recruitment related activities which includes setting up and conducting interviews and tests for applicants, assess and review such candidates and similar activities needed in the recruitment and hiring process. Your personal data will be shared with Proef, a provider engaged by Promptly to help us manage our recruitment and hiring process. For more information about how Promptly processes personal data and information about your rights etc., please see Promptly’s / Proef’s Privacy Policy (link to : Policy for management of application (proef.com) ).

By submitting your application, you consent to Promptly / Proef processing your personal data for recruitment purposes and to store such personal data for up to 12 months, unless we receive a request of erasure of the data from you to , in case Promptly would like to contact you regarding future job openings.

By submitting this application, I confirm that all the information given by me in this application for employment and any additional documents attached hereto are true to the best of my knowledge and that I have not wilfully suppressed any material fact. I confirm I have disclosed if applicable any previous employment with Promptly Health. I accept that if any of the information given by me in this application is in any way false or incorrect, my application may be rejected, any offer of employment may be withdrawn or my employment with Promptly Health may be terminated summarily or I may be dismissed. By submitting this application, I agree that my personal data will be processed in accordance with Promptly Health's Candidate Privacy Notice

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