Customer Success Manager

We build. We create impact.

Within the CSM department you will be responsible for managing the services around our IoT & SaaS solutions in collaboration with internal teams and retail sector clients. Your missions will include :

• Monitoring service commitments : Ensuring that the services provided meet the contractual commitments in terms of support maintenance and asset management in collaboration with stakeholders (support sales client project managers experts etc.).
• Coordinating teams : Working with support teams client project managers and other stakeholders to ensure quality service and meet service contract commitments.
• Managing service contract budgets : Tracking and managing the budgets of service contracts.
• Defining SLA / SLR content and implementation : Defining and adjusting service level agreements in consultation with contract stakeholders.
• Leading client steering committees : Organizing and leading meetings with clients to discuss performance and possible improvements.
• Managing events impacting services : Ensuring that all events that could affect the service contract are taken into account throughout its lifecycle.
• Developing improvement plans : Creating continuous improvement plans and associated actions.
• Proactively proposing service evolutions : Suggesting proactive service improvements costing them and presenting them to the client in collaboration with the Key Account Manager (KAM).
• Participating in contract setup and renewal : Actively participating in the setup and renewal of contracts in collaboration with sales and pre-sales teams to provide indicators and information to define the best strategy.

Qualifications :

Qualifications were looking for.

Additional Information :

We innovate. We help communities thrive.

VusionGroup has an international presence in 19 countries. In joining us youll be part of a globally distributed team of intellectually curious committed and collaborative co-workers.

The work is fast paced challenging and ambitious. Here you will feel valued for your contributions as we reinvent modern commercetogether.

We feel supported. You will too.

VusionGroup is a place where people feel safe happy and respected. We offer programs and benefits to support you in whatever comes next in your life including :

Pay : Competitive pay shareholder equity and benefits

Schedule : A flexible hybrid work schedule

Career Growth : E-learning opportunities and workshops and global mobility potential

LI-HYBRID

Not the right opportunity for you

Share this job with a friend or search all careers at Work :

Employment Type :

Full-time

Key Skills

Bidding,Business Solutions,ABAP,Business Operations,Business Sales,Corporate Marketing

Department / Functional Area : Project Management

Experience : years

Vacancy : 1