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Customer Success Manager

Automat-itMadrid, Madrid, Spain

Hace más de 30 días

Descripción del trabajo

Automatit is an allin AWS Premier partner that empowers startups with DevOps and FinOps expertise and handson services. We guide and support hundreds of startups leveraging AWS smarter throughout their growth journey. We save our customers significant time to market and optimize their cloud performance and costeffectiveness.

Automatit operates in more than seven countries across EMEA. We provide a dynamic environment where you can expand your professional expertise and make a significant impact.

We re looking for an Account Manager who will manage a portfolio of Automatits strategic customers in Iberia from the onboarding stage to assuring satisfaction while identifying business needs in the customer s AWS environment.

Work location hybrid from Madrid

Responsibilities :

Onboard new customers and guide them through onboarding ensuring a smooth transition to our product or service. Provide training and resources to help them get started effectively
Act as the primary point of contact for assigned customer accounts. Develop a deep understanding of their business needs and objectivesproactively engage with them to understand their evolving needs challenges and goals
Identify Cost Optimization and upselling opportunities and a need for a Dedicated DevOps or FinOps service
Gather feedback from customers regarding their experiences and needs. Relay this feedback to internal teams for continuous improvement
Encourage satisfied customers to become advocates by participating in case studies testimonials or referrals
Maintain and develop strategic vendor relations with AWS
Regularly attend business events and conferences to promote and educate prospective clients on the benefits of Automatit

Benefits :

Professional training and certifications covered by the company (AWS FinOps Kubernetes etc.

International work environment

Referral program enjoy cooperation with your colleagues and get a bonus

Company events and social gatherings (happy hours team events knowledge sharing etc.

Wellbeing and professional coaching through Oliva Health

English classes

Soft skills training

Countryspecific benefits will be discussed during the hiring process.

Automatit is committed to fostering a workplace that promotes equal opportunities for all and believes that a diverse workforce is crucial to our success. Our recruitment decisions are based on your experience and skills recognizing the value you bring to our team.

LIhybrid #LIAIT

Requirements :

3 years of experience in Customer Success Customer Engineering or Account Management roles

2 years of experience in selling SaaS solutions and services

2 years of experience in selling complex public clouds like AWS / GCP / Azure advantage

A proven successful track record of generating revenue and closing business

Experience working with or at startups / ISV companies

Demonstrated ability to engage and influence Clevel executives

Excellent written and verbal communication skills in both English and Spanish

Excellent presentation and organizational skills

Ability to work in a fastpaced environment

Indepth experience with selling and / or supporting AWS services advantage

Working experience with Salesforce and / or Hubspot advantage

AWS cloud certification advantage

Knowledge or experience in FinOps advantage

Remote Work : Employment Type :

Fulltime

Key Skills

Bidding,Business Solutions,ABAP,Business Operations,Business Sales,Corporate Marketing

Experience : years

Vacancy : 1

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Customer Manager • Madrid, Madrid, Spain