Customer Support Advisor (Dutch)

Are you passionate about delivering exceptional customer experiences and looking for a dynamic role in a thriving Fintech environment? Our client, a leading Outsourcing / BPO company, is on the hunt for a Dutch-speaking Customer Service professional to join their brand-new team in Valencia, Spain.

What You'll Be Doing :

• Multi-Channel Communication : Engage with customers through various channels, including phone, email, chat, and social media, ensuring a seamless and positive experience across all platforms.
• Personalized Customer Service : Use your extraordinary communication skills, including active listening and empathy, to personalize every conversation and connect with customers on a meaningful level.
• Problem-Solving : Guide customers through their inquiries and provide effective solutions, leaving them with a smile and a positive impression of the company.
• Process Improvement : Identify and escalate customer needs internally to improve and develop processes, ensuring the company continually enhances its customer experience.
• Performance Excellence : Focus on achieving sky-high performance standards, with a keen eye on key KPIs such as Customer Satisfaction, quality, and productivity.
• Customer Retention : Maintain high levels of customer satisfaction and retention through impactful and memorable customer experiences.

What We're Looking For :

What We Offer :

Are you ready to take your customer service skills to the next level in an exciting and fast-paced Fintech environment? Apply now! #J-18808-Ljbffr