Business Process Senior Consultant

This role is open to Junior, Senior, and Lead level candidates. Atento is one of the top 5 global providers of customer relationship management and business process outsourcing (CRM / BPO) services, and a leader in Latin America. We are leading a Business Transformation Outsourcing (BTO) process, combining advanced technology with the human touch to revolutionize the customer experience (CX) between brands and consumers worldwide. We're building a new CX Strategy Consulting team at Atento to help our clients reimagine the User Experience of their customers.

Responsibilities :

• Work in a cross-functional team with CX Business Consultants, CX Design Consultants, and CX Architecture Consultants to build custom CX solutions for clients.
• Champion Atento's shift from call center solutions to a tech-driven holistic CX solutions provider.
• Drive development and implementation of customer-centric strategies aligned with client business objectives.
• Conduct market research, craft business cases, and present strategic proposals to client stakeholders, including C-level executives.
• Create comprehensive CX strategies based on market analysis, customer insights, and business goals.
• Develop and present data-driven business cases for CX transformation investments, measuring ROI and long-term benefits.

Qualifications :

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