Manager Customer Success Nordics

Who we are is what we do.

Deel is the allinone payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person team and business. Built for the way the world works today Deel combines HRIS payroll compliance benefits performance and equipment management into one seamless platform. With AIpowered tools and a fully owned payroll infrastructure Deel supports every worker type in 100 countrieshelping businesses scale smarter faster and more compliantly.

Among the largest globally distributed companies in the world our team of 5000 spans more than 100 countries speaks 74 languages and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.

Why should you be part of our success story

As the fastestgrowing Software as a Service (SaaS) company in history Deel is transforming how global talent connects with worldclass companies breaking down borders that have traditionally limited both hiring and career opportunities. Were not just building software; were creating the infrastructure for the future of work enabling a more diverse and inclusive global economy. In 2024 alone we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countriesensuring people get paid and protected no matter where they are.

Our momentum is reflected in our achievements and customer satisfaction : CNBC Disruptor 50 Forbes Cloud 100 Deloitte Fast 500 and repeated recognition on Y Combinators top companies list all while maintaining a 4.83 average rating from 15000 reviews across G2 Trustpilot Captera Apple and Google.

Your experience at Deel will be a career accelerator. At the forefront of the global work revolution youll tackle complex challenges that impact millions of peoples working lives. With our momentumbacked by a $12 billion valuation and $800 million in Annual Recurring Revenue (ARR) in just over five yearsyoull drive meaningful impact while building expertise that makes you a soughtafter leader in the transformation of global work.

Responsibilities

Managing a growing team of Customer Success Managers in your region; recruiting hiring and training new team members

Serving as a coach and a leader helping to develop the skills of your CSMs as they help customers achieve their desired outcomes

Build and Scale Own Optimize & Impact the revenue stream by driving change and maximize the effectiveness of the Customer Success team to deliver greater value and grow our customers.

Organize and analyze customer and product data to identify and implement improvements to increase revenue growth including partnering with Operations in designing and implementing processes workflows and automations.

Proactively surface opportunities to improve the teams operational efficiency and the customer experience

Qualifications

You have proven 25 years experience leading a CSM team within a rapidlygrowing B2B SaaS company in a Team Lead or Manager role

You are driven think on your feet and thrive in a fastpaced challenging environment

You have a track record of managing your team to meet or exceed customer renewal and retention goals in a high growth setting

You are data oriented

You have experience working with clients and team members from multiple countries and across multiple time zones preferred

You have experience working on a remote team preferred

You are based in EMEA timezone preferred

You have experience working at a high growth startup or scale up preferred

You have Fintech or HRTech experience preferred

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits rewards and perks our total rewards programs reflect our commitment to inclusivity and access for all.

Some things youll enjoy

Stock grant opportunities dependent on your role employment status and location

Additional perks and benefits based on your employment status and country

The flexibility of remote work including optional WeWork access

At Deel were an equalopportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race religion sex national origin gender sexual orientation age marital status veteran status disability status pregnancy or maternity or other applicable legally protected characteristics.

Unless otherwise agreed we will communicate with job applicants using Deelspecific emails which include @ and other acquired company emails like @ and @ . You can view the most uptodate job listings at Deel by visiting our careers page .

Deel is an equalopportunity employer and is committed to cultivating a diverse and inclusive workplace that reflects different abilities backgrounds beliefs experiences identities and perspectives.

Deel will provide accommodation on request throughout the recruitment selection and assessment process for applicants with disabilities. If you require accommodation please inform our Talent Acquisition Team at of the nature of the accommodation that you may require to ensure your equal participation.

We use Covey as part of our hiring and / or promotional processes. As part of the evaluation process we provide Covey with job requirements and candidatesubmitted applications. Certain features of the platform may qualify it as an Automated Employment Decision Tool (AEDT) under applicable regulations. For positions in New York City our use of Covey complies with NYC Local Law 144.

We began using Covey Scout for Inbound on March 30 2025.

For more information about our data protection practices please visit our . You can review the independent bias audit report covering our use of Covey here : Experience :

Manager

Key Skills

Bidding,Business Solutions,ABAP,Business Operations,Business Sales,Corporate Marketing

Employment Type : Full-Time

Experience : years

Vacancy : 1