Customer Success Manager

Mission & Impact

BrandBastion is a leading AI-powered solution for social media engagement and brand protection. Our AI has been built, tested, and refined over a decade to ensure unmatched precision and scalability.

As a Customer Success Manager, you are here to transform accounts by building strong relationships, understanding client goals, and helping them achieve business outcomes. Your role is about driving client success, reducing churn, increasing efficiency, and fostering growth through social engagement.

What You'll Do

• Act as an Embedded Partner : Build trust, offer insights, and guide decision-making as a true extension of your clients' teams.
• Drive Account Growth : Identify new use cases, features, and teams to expand BrandBastion's footprint.
• Own the Success Plan : Co-create and track customer plans aligned with KPIs, starting before onboarding.
• Lead Strategic Meetings : Engage with executive stakeholders beyond day-to-day contacts.
• Proactively Solve Problems : Identify and address risks before clients are aware.
• Collaborate with AI specialists to customize models based on client needs and industry trends.
• Analyze performance data to provide strategic recommendations for moderation, engagement, and real-time execution.
• Implement strategies to prevent churn and ensure long-term retention.
• Feedback Loop : Relay customer feedback to shape product development and improve satisfaction.
• Customer Advocacy : Develop customer advocates for testimonials, case studies, or references.

Requirements

We seek candidates who thrive in a fast-paced, AI-driven environment, aligning strategies with client goals and metrics. Most of our CSMs have :

Benefits

At BrandBastion, high performers can :

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