Servicenow ITSM Specialist (she / he / they)

If you are looking for a new challenge and would like to take part of international projects within a multinational IT firm, this is your opportunity!

At NTT DATA we are currently seeking an experienced and forward-thinking ServiceNow ITSM Specialist with the following capabilities :

Key Responsibilities

Design complex architectural solutions in ServiceNow

Conduct technological assessments and develop improvement proposals for technical solutions

Provide user support, training, and documentation .

Support the migration to ServiceNow , including data mapping and process alignment.

Collaborate with process owners to gather requirements and implement improvements .

Required Skills & Qualifications

Bachelor’s degree in Computer Science, Information Systems, or related field.

10+ years of experience in designing and implementing ServiceNow architectures

Fluency in English (B2 level minimum); knowledge of another European language is a plus.

Experience in modules such as ITSM, ITOM, ITAM, SPM, CMDB , among others

Skilled in complex integrations of ServiceNow with enterprise systems

ITIL certification (desired)

ServiceNow certifications (e.g., CSA, CIS-ITSM, CIS-ITOM) are a plus.

EU citizenship is required

This position requires availability to attend the Alicante office periodically (hybrid on-site / remote model).

Why NTT DATA?

Competitive compensation package.

Flexible hybrid working model.

A mentor to support you with your employee experience.

Continuous learning opportunities & sponsored certifications (Udemy, languages etc.).

Clear career paths & a developmental 360° feedback framework.

An international dynamic within a fast-paced working environment.

The opportunity to work in a diverse environment with talented colleagues.

At NTT DATA, we believe everyone is unique and different, this is why we bet for an inclusive culture that recognizes and values diversity. We work day after day to create an environment in wich we can explore, live and enhance our own singularity.

#WeAreAllUnique #YouMakeUsUnique