Virtual Concierge Representative (Spain Operations)

Virtual Concierge Representative (Spain Operations)

Location : Remote, based in Spain

Compensation : Monthly  $1500-$2500

Overview

The Virtual Concierge is the digital center of LuxNomad’s 5 Star Experience. This role keeps clients supported, informed, and cared for throughout their relocation and ongoing life in Spain. You will be the steady point of contact guiding clients through their logistics, their milestones, and their first year in a new country. You will also work closely with our operations and on-the-ground teams to keep the entire client journey running smoothly.

We are hiring someone who is currently living in Spain. You can be a long-term expat or someone who has spent most of your life here, but active residency is non-negotiable. This role requires real familiarity with Spanish culture, the pace of life, how systems work, and how people interact. You should bring a background in luxury concierge service, high-touch hospitality, or travel, where delivering thoughtful, seamless experiences is second nature.

Key Responsibilities

Client Support and Experience

• Serve as the main point of contact for annual membership clients and post-arrival support.
• Communicate with clients through Slack, email, and client portals.
• Anticipate needs and offer proactive guidance, resources, or recommendations.
• Manage all pre-arrival and post-arrival logistics in collaboration with Relocation Success Managers and On-The-Grounds teams.
• Deliver virtual support that consistently reflects LuxNomad’s 5 Star standard.

Operations and Documentation

Community and Events

Continuity Program Delivery

Cross-Functional Collaboration

Qualifications

Required

Preferred

This position will be structured as a 1099 contractor role due to its location in Spain, though compensation will be provided as a fixed monthly amount. LuxNomad has made a firm professional decision not to hire current or former clients for internal roles. This helps preserve clear boundaries, maintain neutrality, and ensure a consistent client experience across all engagements.