Fashion Support Consultant (Italian-speaking) - On-site - Sport Clothing Industry PM01

Fashion Support Consultant (Italian-speaking) - On-site - Sport Clothing Industry PM01 Join to apply for the Fashion Support Consultant (Italian-speaking) - On-site - Sport Clothing Industry PM01 role at Concentrix.

Overview We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. If you’re looking to grow and be inspired, as a Fashion Support Consultant you will be part of our team of game-changers who are powering the brands of the future.

This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.

What You Will Do In This Role Solve any kind of customer’s doubt or complain regarding our Client

Log call details onto call management systems and provide response and resolution within SLA

Maintain service and product knowledge and expertise associated with applications specific to individual customers

Escalate potential service issues

Follow all the processes and procedures of the project

Provide cover for other Agents in their absence, either within the same team or across teams

Ensure contractual SLA is maintained

Your Qualifications Are bilingual or proficient in Italian plus advanced in English

Are goal and customer service oriented

Have a good disposition to work in a customer service environment

Have working knowledge of IT Platform, equipment, and applications : Windows / MS Office / internet configuration

Concentrix is a great match if you are diverse, curious, and willing to learn. We encourage you to apply even if you don’t check every box.

What’s In It For You 39h full time, temporary contract : Monday to Friday from 11 : 00 to 20 : 00

Salary 18.900 euros gross / year + up to 2.400 euros gross / year in bonus

Central location in Barcelona

Full paid training on the company and the project you’ll be working on

Career development programs, specialized courses

Equal Opportunity Concentrix is an equal opportunity employer. We’re proudly united as one team, one company, globally. We’re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Location and Requirements Location : ESP Barcelona - C / de la Selva de Mar, 129

Language Requirements : Italian

Time Type : Full time

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