Customer Service Representative (Dutch)

MSX International is a North American multinational and leading consultancy for the automotive industry with over 500 experts in Spain and Portugal. Our multilingual and multicultural contact center operates with a proactive and dynamic approach, delivering exceptional service to clients, dealerships, and suppliers.

Job Description

Your Daily Tasks Will Include

Attending calls and responding to emails from clients and dealerships.

Following up with customers until their inquiries are fully resolved.

Making reminder calls and following up on incidents to achieve maximum satisfaction.

Updating databases, drafting reports, and creating summaries.

Qualifications

You have a C1 level of English and are fluent in Dutch.

You are preferably available full-time.

You will be working from our Sevilla office in a 50% hybrid position, with the first 5-6 months approx. fully on-site for the adaptation period.

What We Offer

Permanent position with an indefinite contract from the beginning.

Telecommuting policy of up to 50% of the monthly working hours after the adaptation period (approx. 5-6 months).

Salary : € gross per year.

Join a great team of professionals in an internationally consolidated company.

Gain a global vision of the automotive sector by interacting with clients, suppliers, consultants, and dealerships.

Possibility to join the Flexible Compensation Plan (medical insurance, transport card, meal card, training...).

23 working days of vacation per year, as stipulated by the collective agreement.

Additional incentives for employee referral programs, internal trainers, new business opportunities, etc.

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.

Seniority level

Entry level

Employment type

Full-time

Job function

Other

Industries

Information Services

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