Born in New York City in April 1963, Marc Jacobs attended the High School of Art and Design and graduated from Parson’s School of Design. As a design student, Jacobs was the recipient of some of the School’s highest honors, including design student of the year.
In 1984, The Marc Jacobs Label was founded along with business partner Robert Duffy and has since become a global brand.
Objective of the role
As a Sales Ambassador in our La Roca, Barcelona store, you will be an ambassador of the brand, effectively providing a great customer journey by building and maintaining loyal clients to maximise profitability and productivity.
Job responsibilities
Main Responsibilities
Brand Ambassador
- Excite and instill passion and pride for the brand
- Embed the brand image for customers and the store team with a strong understanding of the brand DNA
- Lead by example, demonstrating role model behaviour that consistently represents the brand, adhering to dress codes and appearance guidelines
General Store VM / Client Management
Follow visual merchandising guidelines to promote the brand imageEnhance customer service standards to ensure the best client experienceSales / Business Monitoring
Welcome all clients to ensure they feel comfortable and educate them about the brandBuild and maintain relationships with clientsIntroduce additional complementary products tailored to clients and share product knowledge to drive sales and meet targetsProcess sales confidently and professionallyGather CRM details to expand your client databaseStay updated on fashion trends to improve product knowledgeResearch all product lines regularlyAdhere to all company policies and proceduresSupport stock control and managementProfile
Profile
At least 2 years of sales experience in a luxury, high-fashion environmentExperience selling RTW / LGPassion for fashion and salesCommitment to achieving and exceeding targets while focusing on customer needs and experienceExcellent personal presentation as a Marc Jacobs Brand AmbassadorUnderstanding of retail KPIsFluent in English;additional languages are a plus
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