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Salesforce Administrator

Salesforce Administrator

Omega CRM, A Merkle CompanyCatalonia, España
Hace más de 30 días
Descripción del trabajo

Omega CRM is a Merkle & Dentsu company, leader in development of Customer Experience services, with +20 years of experience in the use of Technology applied to Marketing and providing a unique Customer Relationship with mainly focus on Innovation is looking for a Salesforce Administrator.

This position requires on-site presence in Barcelona four days a week

Job Description

  • Serving as a Salesforce Administrator. in an organization with around 300 users, reporting to the Salesforce Product Owner Manager and in constant collaboration with the Service Desk team.
  • Handling all basic administrative functions and requests. This includes setting up and managing user profiles, permissions, and data among other tasks.
  • Own and coordinate requests received via Service Desk ticketing, escalating them if needed
  • Working with other members of the Salesforce team to establish suitable processes to support and improve Salesforce functionalities.
  • User support and creation of documentation. This includes providing one-on-one support to users.
  • Troubleshoot Salesforce issues. Identify and resolve problems related with Salesforce data or functionalities.
  • Provide assistance in issues like minor layout adjustments (e.g., viewing fields or filters that are not visible to users)
  • Application quality monitoring.

Required Experience

  • Technology degree or similar
  • Certification in Salesforce Administrator (201). SOQL experience is needed.
  • Minimum of 2 years of professional experience in Salesforce CRM.
  • Knowledge in SF reports and dashboards is preferable. Excel & Analytical Skills
  • Languages : English (profesional level) and Spanish
  • Open to learning new tools and techniques

    • Skills

  • Oriented to service
  • Both work in a team approach and individually lead specific tasks
  • Problem solving & proactivity
  • Ability to handle multiple tasks simultaneously, meeting deadlines and positive service attitude
  • Attention to details : the candidate must have the necessary characteristics and style of working related to an Institution where search for excellence and customer centric are very important and differentiating elements

    • WHAT DO WE OFFER

  • Permanent contract.
  • Flexible Schedule. We make it easy. Balance your professional and personal life.
  • Certifications plan. Improve your skills and get the official certificate from our main partners.
  • Flexible retribution (public transport ticket, Ticket restaurtant, …).
  • Health insurance.
  • OMEGA in action. Our commitment to a better society is not just an intention
  • Professional development : Evolve, grow and get where you want to go.

    • About us

    Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI.

    Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact.

    With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain.

    We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics.

    Client satisfaction is at our core (rating : 4.9 / 5), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).

    At Omega CRM, we believe in growth through people – guided by our values : #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.

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    Salesforce Administrator • Catalonia, España