Salesforce Service Cloud Voice / CTI Technical Lead

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Salesforce Service Cloud Voice / CTI Technical Lead, Bilbao

Client :

Location : Bilbao, Spain

Job Category : Other

EU work permit required : Yes

Job Reference : Job Views :

Posted : Expiry Date : Job Description :

Omega CRM, a Merkle & Dentsu company, is a leader in Customer Experience services with over 20 years of experience. We are seeking a Salesforce Service Cloud Voice Technical Lead.

Main Tasks :

• Lead CTI integrations and related software in CRM implementations.
• Support sales team with CTI, Contact Center, Voice, and Multichannel solutions.
• Collaborate with Innovation in evaluating new voice technologies for CRM.
• Gradually take a lead role in Salesforce environment projects.
• Coordinate development teams (REST, SOAP, API).
• Participate in analysis, documentation, testing, and support tasks.
• Act as a consultant for CTI environments.
• Manage relationships with CTI vendors.
• Work with various platforms, focusing on Salesforce applications.

Required Experience :

What We Offer :

About Us :

Omega CRM, part of Merkle and dentsu, specializes in customer-centric solutions, technology, and data. With over 23 years of experience, we are a leader in the Salesforce ecosystem in Spain, serving various industries with a focus on customer satisfaction and innovation.

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