Assistant Store Manager - Madrid Serrano

Assistant Store Manager - Madrid Serrano Madrid, M, ES

Permanent

The Maison Chloé was founded in 1952 by Gaby Aghion, an Egyptian-born Parisienne who wanted to liberate women’s bodies from the stiffly formal fashion of the time through a luxury ready-to-wear offering.

For almost 70 years, Chloé has been inspiring femininity by designing fashion collections and accessories, crafting stories and sharing experiences. Our founder's forward-looking vision of femininity continues to inspire our long-term commitment to support the advancement of women.

Women moving forward. For a fairer future. This is our purpose guiding all we do. Today, our ultimate goal is to create beautiful products with meaningful impact for people and for the planet.

We take pride in receiving B Corp certification. As we mark this new stage, reinventing how we do business, we hope to inspire other organisations.

That’s why we are building teams who are committed to our mission. We want to share this approach within the company and with our community at large.

Assistant Store Manager

A Chloé assistant store manager is an ambassador of the maison, in charge of welcoming every guest into the Chloé family.

He / she supports the store manager in leading the team and supervising boutique operations to ensure successful business; he / she acts as the boutique leader in the absence of the store manager.

A client champion

Leads the team to initiate and develop long-term relationships with clients

Monitors CRM targets for boutique and per stylists and helps the team to reach them

Ensures a proper use by all team members of available CRM tools and reports, and follows-up on individual CRM tasks completion

Supervises client database with consistent follow up of staff client books

Coordinates contact campaigns, gifting campaigns and other clients’ activations

Leads by example and supervises sales on the floor to improve business performance and customer service

Ensures full engagement of the team with omnichannel services and gives feedback to the store manager on individual performance

Assists Store Manager in analyzing sales figures and co-creates monthly / quarterly / yearly action plan to improve business in line with maison strategy

Motivates the team in reaching boutique and individual targets and systematically follows up with each team member

Actively participates in commercial activities and proactively proposes new ideas to improve business

Is aware of local trading environment and competitors’ activities

A team leader

Organizes energizing team briefings and ensures consistently high level of motivation

Maintains excellent level of product knowledge by all team members and follows up proper implementation of all needed product and commercial trainings

Shadows sales on the floor to coach the team and identify further individual training needs

Supports recruitment and induction of team

Leads by exemplarity, ensures good team spirit and translates Chloé attitude of entrepreneurship, togetherness, excellence, creativity and positive impact

Is an active member of assistant store managers community : shares best practices, asks, provides support

An operations excellence supervisor

Supervises impeccable boutique environment and teams grooming at any time of the day

Proactively liaises with team and management to suggest improvements in operations, processes or more globally on boutique environment

Ensures implementation of all guidelines related to store and BOH management and sustainability

Supervises all stock management related tasks

Oversees compliance of established Richemont policies and standards

We look for people who demonstrate entrepreneurship, who cherish togetherness, who strive for excellence, who embrace creativity and who aim to have a positive impact.

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