Technical Support Engineer

Responsibilities

1. Technical Support & Troubleshooting

Provide advanced phone, email, and on-site support to installers and customers for Residential and C&I solutions.

Diagnose and resolve complex technical issues related to system design, installation, commissioning, and operation.

2. Project & Customer Support

Support sales and project teams with technical expertise during pre-sales, project execution, and after-sales phases.

Liaise closely with service, repair, and R&D departments to ensure efficient issue resolution and continuous improvement.

3. Documentation & Process Development

Create and maintain technical documentation, commissioning guidelines, and troubleshooting manuals for Residential and C&I products.

Contribute to the development and optimization of technical support processes to improve customer experience and efficiency.

4. Training & Events

Deliver technical training and workshops for installers, partners, and customers.

Represent the company at trade fairs, exhibitions, and customer events, showcasing technical expertise.

Qualifications

Bachelor's degree in Electronic Engineering, Electrical Engineering, Renewable Energy, or a related field; direct experience in the solar PV and / or energy storage industry is highly preferred.

Strong technical knowledge of C'I inverters, battery storage systems, and grid connection requirements.

Proven experience in technical support, project engineering, or system commissioning within the renewable energy sector.

Solution-oriented mindset with strong analytical and problem-solving skills.

Experience collaborating across departments (sales, service, R&D) and managing technical escalations.

Ability to work independently and as part of an international team.

Excellent communication skills; professional proficiency in Spanish and English is required. Knowledge of additional European languages is an advantage.

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