Major Incident Manager

Take your career to the next level with Amaris Consulting as an Incident Manager – QoS MIM. Be part of an international team, thrive in a global group with a €800M turnover and over 1,000 clients worldwide, and an agile environment. The ideal candidate will have a proven track record in building scalable, high-quality applications and is comfortable working across the entire stack.

WHAT WOULD YOU NEED?

• Native / C1 level in French and English.
• Strong transversal IT knowledge across infrastructure, cloud, security, and IT operations.
• Minimum ITIL Foundation certification.
• University degree in IT, Engineering, or related field; Master's preferred.
• 4 years of experience in IT operations, incident management, or Major Incident Management (MIM) roles.
• Proven ability to communicate clearly with C-Suite executives and high-level stakeholders.
• Strong resilience under stress, multitasking, and ability to process, retain, and share complex information simultaneously via Teams, Outlook, or phone.
• Knowledge of IT regulations (DORA, GDPR, ISO, NIST, BCP, Security) is a plus.
• Tangential experience in audits and project management is beneficial.
• Familiarity with tools : PagerDuty, Azure, AWS, ServiceNow, AVAYA, CISCO, CheckPoint, PALO ALTO, 365, Teams, Outlook, DevOps, JIRA, Confluence, Excel, Power BI.
• Additional languages (Spanish, German, Italian, Portuguese, Arabic) are a plus.

WHAT WILL YOU BE DOING?

WHY US?

Join our dynamic team of talented people and discover a world full of growth and opportunity. Here's what we offer :

Amaris Consulting prides itself on being an equal opportunity employer. We are committed to promoting diversity within the workforce and creating an inclusive work environment. To this end, we welcome applications from all qualified candidates, regardless of gender, sexual orientation, race, ethnicity, creed, age, marital status, disability, or other characteristics.