Senior Account Manager

Overview

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Who are we? Blue is a game-changer in the digital marketing world, providing retargeting campaigns to over 1000 clients worldwide through our in-house AI technology, ensuring our partners a 100% risk-free added revenue with no investment. Blue Media Services (BMS) is a customizable AdTech platform that allows users to create and manage high-performance digital ad campaigns with full control, transparency, real-time analytics, and advanced automation. Blue is a fast-growing digital marketing company with offices in Spain and presence in Brazil and Argentina. We value compassion, respect, accountability and teamwork.

We are a diverse global organization guided by our values.

What are we looking for?

Blue is looking for a Senior Account Manager to support the Head of Account Management by ensuring high-quality client communication and consistent service standards across the team. In this role, you will guide our Client Relationship Specialists in their day-to-day client interactions, provide senior-level support when needed, and help foster a strong, collaborative service culture. You will also manage key strategic clients that require elevated attention due to their financial or brand significance, ensuring they receive exceptional care and long-term partnership value.

Responsibilities

• Support and guide Client Relationship Specialists in their daily communication with clients.
• Ensure timely responses to internal requests that require immediate client communication.
• Hold regular online meetings with clients to maintain satisfaction, retention, and proactive engagement.
• Act as the senior escalation point when clients request a higher-level representative.
• Maintain strong relationships with major strategic clients and ensure they receive high-level support.
• Monitor client satisfaction rates and align on improvement actions with the Head of Account Management.
• Provide direction, feedback, and communication best practices to Client Relationship Specialists to ensure consistency.
• Collaborate with internal teams to support Client Relationship Specialists and ensure efficient processes and client alignment.

Requirements

What's in Blue for you?

Note : This is a full-time, onsite position. Applicants must have a Spanish work permit and be able to work at our office in San Pedro de Alcántara (Málaga).

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