Engineering Manager, Managed Services

Overview

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Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. We work with customers including the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.

The BootStack team designs, builds, and operates modern distributed systems on private infrastructure for customers. From Kubernetes to OpenStack and everything in-between, you'll be working with the latest technology in a fast-paced engineering environment. As a Cloud Engineering Manager for the BootStack team, you will be responsible for managing the engineers that oversee day-to-day Managed Service of customer environments, including customer service management, managed services operations and consistent product improvement engineering. Collaboration with customers, product engineering, and operations is critical to success.

Location : This is a globally remote role.

Responsibilities

Manage a growing engineering team to optimise the quality and velocity of both development and operations

Identify and measure team health indicators

Implement disciplined engineering and operations processes

Represent the BootStack team with respect to stakeholders, customers, and external teams

Ensure proper team focus on priorities, milestones, and deliverables

Work to meet service level agreements with customer deployments around the globe

Deliver quality managed services in a consistent, timely manner

Qualifications

Bachelors (or equivalent) education in a technology field

Proven track record of professional experience in software delivery using Python, Go, C, C++, Java, or similar and / or managing operations teams

Proven experience with OpenStack

Demonstrated strong commitment to testing methodologies and maintainable code quality

Experience with Linux system administration, Ubuntu / Debian a plus

Strong communication and collaboration skills

Experience with agile software development methodologies

Experience working in and managing distributed teams

Technical aptitude for understanding complex distributed systems

Experience with cloud topologies and technologies

Willingness to travel to team and company events and customer meetings, roughly 20% or less

Benefits

Distributed work environment with twice-yearly team sprints in person

Personal learning and development budget of USD 2,000 per year

Annual compensation review

Recognition rewards

Annual holiday leave

Maternity and paternity leave

Team Member Assistance Program & Wellness Platform

Opportunity to travel to new locations to meet colleagues

Priority Pass and travel upgrades for long-haul company events

About Canonical

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open-source projects and the platform for AI, IoT, and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence; in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since our inception in 2004. Working here is a step into the future and will challenge you to think differently, work smarter, learn new skills, and raise your game.

Canonical is an equal opportunity employer

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

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