Senior Lead, Operations

About the Role Grade Level (for internal use) : 13

The Team The Senior Operations Lead Ratings Operations is a critical role in enabling the effective and efficient operations of global Ratings processes and playing a key part in driving end-to-end process simplification that meets customer needs. As a strategic partner to multiple roles across the organization (Commercial Data Analytical Compliance Technology etc.) the Senior Operations Lead uses their business knowledge and operational acumen to ensure Ratings operational processes run effectively while continuously improving those processes to deliver business value.

The Impact The role is one with global impact and coverage across the aligned analytical practice and across the broader data technology and operations community. The role will connect different teams capabilities and ideas to drive highly effective and collaborative and strategic mindset. The role aligns operational activities with broader organizational goals ensuring that ratings are released accurately, efficiently and on time. Every leader will work with key stakeholders to collaborate on the long-term strategic goals for Ratings Operations.

What You Stand to Gain As part of the Ratings Operations team you will have the opportunity to influence and shape operational excellence on a global level. This role provides exposure to various parts of the organization and the opportunity to work with senior leaders and diverse teams, enhancing your strategic thinking and leadership skills. You will also contribute to the talent strategy and capacity planning, fostering a culture of continuous improvement and innovation.

Key Responsibilities Lead a team of Ratings Operations Specialists ensuring they meet core operational requirements, empower the team to drive innovation and maintain a customer focus while continuously looking for new ways to add value to the ROS team.

Ensure accurate, efficient and timely release of ratings by leveraging a deep understanding of the end-to-end ratings process and analytical hierarchies. Act as a strategic partner ensuring that operational activities are aligned with organizational goals and customer needs.

Represent the ROS team in senior business partner forums, acting as a connector for various S&P roles, soliciting feedback and information to support workload planning while communicating updates and serving as a strategic liaison across the organization.

Identify business and process improvement opportunities, role modeling Lean & Agile, requiring a proactive approach to finding efficiencies and standardizing processes ensuring that the team adopts best practices and innovative solutions.

Develop and utilize metrics to support management and improvement efforts, ensuring alignment with strategic goals; analyze performance data to identify trends and opportunities for improvement, using these insights to guide decision-making and resource optimization.

Contribute to strategic planning and objective setting for the ROS function aligning with broader Ratings, with cross-functional teams to drive strategic priorities and ensure that operational activities support long-term business goals. Build annual business plans and set goals.

What We’re Looking For Basic Required Qualifications :

10 years in industry preferably in Analytical or Operations roles.

5 years in a management role with demonstrable experience coaching and developing teams.

Strong understanding of S&P Global Ratings business and operational processes.

Experience leading projects and exposure to various organizational roles.

Additional Preferred Qualifications :

Knowledge of Lean and Agile methodologies to drive team capabilities.

Strong communication skills to articulate complex ideas and influence stakeholders.

Experience in strategic planning and collaboration with cross-functional teams.

A customer-centric mindset with a focus on delivering business value.

About S&P Global Ratings At S&P Global Ratings our analyst-driven credit ratings research and sustainable finance opinions provide critical insights that are essential to translating complexity into clarity so market participants can uncover opportunities and make decisions with conviction. By bringing transparency to the market through high-quality independent opinions on creditworthiness we enable growth across a wide variety of organizations including businesses governments and institutions.

S&P Global Ratings is a division of S&P Global (NYSE : SPGI). S&P Global is the worlds foremost provider of credit ratings benchmarks analytics and workflow solutions in the global capital commodity and automotive markets. With every one of our offerings we help many of the worlds leading organizations navigate the economic landscape so they can plan for tomorrow today.

For more information visit In It For You

Our Purpose Progress is not a self-starter. It requires a catalyst to be set in motion. Information imagination people technology the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence pinpointing risks and opening possibilities. We Accelerate Progress.

Our People Were more than 35000 strong worldwide so were able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. Were committed to a more equitable future and to helping our customers find new sustainable ways of doing business. Were constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values :

Integrity Discovery Partnership

At S&P Global we focus on Powering Global Markets. Throughout our history the worlds leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits

We take care of you so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global.

Our benefits include :

Health & Wellness : Health care coverage designed for the mind and body.

Flexible Downtime : Generous time off helps keep you energized for your time on.

Continuous Learning : Access a wealth of resources to grow your career and learn valuable new skills.

Invest in Your Future : Secure your financial future through competitive pay retirement planning a continuing education program with a company-matched student loan contribution and financial wellness programs.

Family Friendly Perks : Its not just about you. S&P Global has perks for your partners and little ones too with some best-in class benefits for families.

Beyond the Basics : From retail discounts to referral incentive awards, small perks can make a big difference.

For more information on benefits by country visit : Hiring and Opportunity at S&P Global :

At S&P Global we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills experience and contributions. Our hiring practices emphasize fairness transparency and merit ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration we drive innovation and power global markets.

S&P Global has a Securities Disclosure and Trading Policy (the Policy) that seeks to mitigate conflicts of interest by monitoring and placing restrictions on personal securities holding and trading. The Policy is designed to promote compliance with global some Divisions pursuant to the Policys requirements candidates at S&P Global may be asked to disclose securities holdings. Some roles may include a trading prohibition and remediation of positions when there is an effective or potential conflict of interest. Employment at S&P Global is contingent upon compliance with the Policy.

Recruitment Fraud Alert :

If you receive an email from a domain or any other regionally based domains it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications interviews offer letters pre-employment training or for equipment / delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines fraudulent domains and how to report suspicious activity here.

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race / ethnicity color religion sex sexual orientation gender identity national origin age disability marital status military veteran status unemployment status or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability please send an email to : and your request will be forwarded to the appropriate person.

US Candidates Only : The EEO is the Law Poster discrimination protections under federal law. Pay Transparency Nondiscrimination Provision

Required Experience :

Senior IC

Key Skills

Employee Evaluation,Continuous Improvement,FDA Regulations,Management Experience,Process Improvement,Profit & Loss,Operations Management,Project Management,Strategic Planning,Leadership Experience,P&L Management,Supervising Experience

Employment Type : Full-Time

Experience : years

Vacancy : 1

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