Brand Adviser

Client advisor – HUBLOT

Department : Retail

ECI Castellana

El Corte Inglés, C. de Raimundo Fernández Villaverde, 79, Planta 0, 28003 Madrid

Job purpose

Act as the ambassador of Hublot in store and out-store, online and offline, working towards the success of the business through sales, events, and CRM activities

Description of tasks

Achieve monthly and yearly sales targets by offering an impeccable customer service, demonstrating empathy and in-depth product knowledge, as well as a genuine passion for human relationships

Handle after-sales services enquiries to ensure a quick and qualitative treatment of request to generate client satisfaction

Perform required operational tasks to maintain the boutique environment including outside windows

Be a proactive user of CRM and clienteling practices and techniques

Perform opening and closing duties, inventory management as well as reporting tasks

Expected Skills

Experience in the retail environment (luxury good and / or hospitality) and in dealing with clients

Passion for the brand and watches in general

Very good knowledge of MS Office automation tools

Very good communication skills

Very good sense of service

Flexibility and team spirit

Organization skills

Interpersonal skills

Languages

Spanish : native / fluent

English : fluent

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