Big Banking Coordinator

Big Banking Coordinator

Company : Ingenico

Location : Madrid, ES, 28042

Ingenico is the global leader in payments acceptance solutions. As the trusted technology partner for merchants, banks, acquirers, ISVs, payment aggregators and fintech customers our world-class terminals, solutions and services enable the global ecosystem of payments acceptance. With 40 years of experience, innovation is integral to Ingenico’s approach and culture, inspiring our large and diverse community of experts who anticipate and help shape the evolution of commerce worldwide. At Ingenico, trust and sustainability are at the heart of everything we do.

Purpose of the role : Coordinate and oversee field operations ensuring SLA compliance, resource optimization, and service quality delivered by partners. The role combines an operational and analytical mindset, focusing on efficiency, continuous improvement, and early detection of unjustified downtime or performance deviation.

Tasks :

• Supervise the execution of installations, maintenance, and terminal (POS) withdrawals.
• Monitor partners’ daily activity to identify incidents, time deviations, or SLA breaches.
• Analyze operational data using reporting tools (Power BI, advanced Excel).
• Detect performance trends and propose improvement actions.
• Coordinate communication between external providers and internal support teams.
• Ensure traceability and proper documentation of all interventions.
• Participate in internal and external process audits.
• Support the definition and review of operational and financial KPIs.
• Prepare executive reports and performance dashboards (weekly / monthly).

EDUCATION & WORK EXPERIENCE

TECHNICAL KNOWLEDGE & SOFT SKILLS

As part of our values, we embrace diversity and inclusion at Ingenico. We are an equal opportunity employer and do not discriminate on the basis of an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status or any other protected characteristic under applicable law, whether actual or perceived.

Ingenico welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

We want to adapt our processes and create a safe work environment that welcomes everyone.

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