Senior Project Manager

Overview

Job Description

About us

Craft is growing and changing very rapidly. The demand in the marketplace for Craft's production solutions is very high. We are confident in our offering as we continue to tell the story better and also tell the story to more people. We are looking for someone who knows how to connect with clients, showcase our abilities and convey how successful we have been with many clients. We continuously evolve with clients and become the much needed extension of their team to navigate the complex and constantly evolving world of production, content, and data.

We think of ourselves as a start-up. We are very entrepreneurial, no client or job is too small or unimportant. We have to be agile and able to move quickly; we are used to making decisions with limited information and trying something quickly, assessing the outcome, and making adjustments along the way. We are building the bridge while we are crossing it but in order to achieve the required growth we need exceptional people to join our team.

Role

As part of the McCann Worldgroup Services Department, the Success Manager will play a central role in the business and will be pivotal to the smooth running of accounts. The successful candidate will be required to have a thorough understanding of all areas of the business and be responsible for managing a team from Projects Managers, to lead critical projects keeping budgetary control. Success Manager will be client focused and have good communication skills as well as organisation and time management skills, to manage both your clients and internal departments whilst always focusing on delivery, quality, process and profitability.

Accountabilities

Client Management Responsibilities :

• Act as a brand guardian for your client guidelines and guarantee brand consistency.
• Anticipate the need for resources for the projects following client's campaign calendar.
• Escalate all serious client issues to your line manager immediately and recommend solutions wherever possible
• Build strong day to day relationships with all clients and agency stakeholders - communication is key
• Demonstrate ability to write, prepare and present documents, presentations and reports that are tailored to each clients, style, preference, knowledge and experience.
• Manage, monitor and update all timelines and set realistic expectations with clients
• Understand the client ecosystem and communicate accordingly (example – local vs regional, CDO vs Ecomm vs Marketing)

Team Management

Project Management Responsibilities

Business Development Opportunities

Quality Control Responsibilities

Financial Responsibilities

Required Skillsets

EXPERIENCE AND EXPERTISE

Personality & behaviour

What We Offer

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