BUSINESS OPERATIONS SPECIALIST

Overview

Hogarth Madrid, Community of Madrid, Spain

Hogarth is the Global Content Production Company. Part of WPP, Hogarth partners with top global brands to deliver relevant, engaging, and measurable content across channels. Our global team brings together creative, production and innovation to help clients navigate today’s evolving content experience.

WPP is the creative transformation company. We are a global network dedicated to delivering extraordinary work for our clients, with a culture of creativity, belonging and continuous learning.

Responsibilities

• Provide strategic input on the overall operations of the production company, maintaining a holistic vision to identify opportunities and areas for improvement.
• Optimize and automate processes : seek new ways of working that simplify workflows, increase efficiency, or contribute to business growth.
• Maintain and update internal documentation : prepare guides and manuals to help teams perform their tasks and resolve potential issues.
• Provide day-to-day operational support to the agency by identifying solutions and resolving operational queries.
• Coordinate and manage Hogarth’s office in Bolivia, ensuring smooth daily operations.
• Oversee agency operations, ensuring all departments function effectively.
• Act as the local point of contact for logistical, operational, and general coordination matters.
• Monitor, control, analyze, and report on client profitability, working closely with department heads and the finance team.
• Track departmental performance against objectives.
• Review, manage, and develop pricing models and fee structures.
• Develop commercial and service proposals for our partners (local and international agencies) and new clients.
• Analyze client needs and define proposals, operational models, team structures, methodologies, and pricing strategies, including direct liaison with clients and procurement teams.
• Assist in creating and updating credentials presentations and service offering decks to showcase our capabilities and expand our commercial reach.
• Build and maintain strong relationships with local and international agencies and partners.
• Serve as the local liaison with HR and IT for onboarding / offboarding and team support.
• Ensure optimal functioning of facilities and technical resources.
• Coordinate with facilities and IT teams to maintain and scale the workspace.
• Train teams on new processes, tools, and internal policies.

Requirements

What We Offer

Our Hogarth Values

Data and Privacy

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EEO WPP is an equal opportunity employer and is committed to fostering a culture of respect and belonging.

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