Customer Engineer

Role Summary

Reports to CTO– Permanent role – Based Madrid o Palma de Mallorca, Spain

You will manage the technical relationship and integration of clients.

Work in operations as an Onboarding / Connectivity specialist responsible for Customers (Demand)  and play a pivotal role in collaborating with the COO to ensure the completion of the technical onboarding, connectivity and maintenance and the seamless day-to-day technical operations of the company.

This position demands a strategic thinker, an adept leader and a proactive problem-solver who can navigate the complexities of a dynamic business environment.

Main Responsibilities

1. Technical Management

Understand and document customer specific APIs.

Support customer integration process.

Conduct regular technical reviews.

Identify & resolve technical issues.

Establish frequent communication on company to drive growth.

2. Operational Excellence

Oversee the day-to-day operations on customers, ensuring efficiency, productivity, and adherence to quality standards .

Collaborate with department heads to streamline processes, optimise resources, and improve overall organisational effectiveness.

Perform daily proactive monitoring.

Detecting anomalies / errors.

Telemetry.

3. New business implementation

Ensure frictionless process of customer onboarding / full cycle .

Establish coordination with API customers as from Integration to test bookings / till certification.

Follow-up on recent implementation to ensure a planification of optimisation.

Act as an interface between customers for Technical operations.

4. Reporting to high management

Establish pipelines and reports to high management to ensure production control and coordination with relevant departments.

Participate in strategic planning for new business and products.

Attend operation meeting addressing client requirements.

Required Skills & Qualifications

Strong strategic thinking and decision-making abilities.

Excellent organisational and project management skills.

Exceptional communication and interpersonal skills.

Proactive problem-solving and critical-thinking skills.

Industry knowledge and understanding of market trends.

Understanding of API or any tech experience is a plus.

Attention to details.

Knowledge :

MS Office : Advanced level.

Json / XML

CRM

Languages :

English speaker – High Level.

Spanish speaker – High Level.

Third language is a plus .