Finnish speaking Technical Support Advisor in Malaga,Spain!

We are currently recruiting for an exciting Finnish

speaking Technical Support Advisor in Malaga, Spain! DUTIES AND

RESPONSIBILITIES : Provide 1st level IT support to the client

employees via phone, mail and chat or via self-service portal

Provide support to clients employees in the operation of user

systems and peripheral devices Perform root cause analysis and

troubleshooting via phone and / or remote access and monitor IT

requests and issues in the clients ITSM system including their

categorization and prioritization of IT issues and requests Be

accessible and provide a first resolution rate by using internal

knowledge databases Cooperate with clients 2nd level service

organizations and external service providers. REQUIREMENTS : C2 or

fluency in Finnish (C1 level), with strong proficiency in both

written and spoken communication, as well as English fluency.

Experience in 1st or 2nd level IT support, ideally in a large

company environment Have good IT knowledge, especially of Windows

10, Office 365 and MS Teams and in troubleshooting hardware and

software Have an analytical approach to complex issues Have

experience in ITSM ticket systems (ideally in ServiceNow) Knowledge

of processes according to ITIL V4 good to have Have high customer

and service orientation and high sense of responsibility Have a

reliable and systematic way of working Are willing to learn and

develop technical and soft skills Have high motivation and

willingness to work in a global team. OFFER : Excellent remuneration

package based on experience, skills and performance Full paid

training on the company and the project Career development

programs, specialized courses, and language classes Dynamic and

creative team with a positive and friendly atmosphere Guidance and

tools to reach career potential Work schedule : Monday to Sunday

from 09 AM - 06 PM (39 hours a week) Office in the centre of Malaga

Interested? Apply now!