Customer Support Specialist- German Speaking - Day Shift

Overview Customer Support Specialist- German Speaking - Day Shift

Join to apply for the Customer Support Specialist- German Speaking - Day Shift role at Monta

We’re looking for a talented Customer Support Specialist to join our Support team.

What you’ll be doing Respond promptly to inquiries mainly from B2C via email, phone, live chat, and our contact formular.

Resolve customer concerns efficiently while ensuring a high level of satisfaction.

Provide product knowledge and guidance tailored to the needs of individual consumers.

Guide customers in setting up their charging stations, ensuring all the instructions are clear and straightforward.

Work collaboratively with other teams to ensure customer satisfaction, including the development team to report on any product bugs or shortcomings.

Create knowledge base articles and update internal documentation in support of the customer experience.

Working on a shift-based schedule Monday-Sunday, between the hours of 06 : 00-19 : 00.

What we look for Fluent in English and German; bonus if you speak other languages.

Located in or around Barcelona and able to work from our office in Barcelona.

Driven, able to think outside the box, and have experience in customer-facing environments.

Attention to detail and willingness to take ownership.

Tech-savvy.

What you’ll get Part in the Support team’s monthly meetups to share knowledge and best practices.

Share Monta’s success through our warrant program.

30 paid vacation days (five weeks + five top-up days).

Personal learning budget for development.

Company car or electric bike in bigger offices.

Subsidized gym membership.

Free snacks and beverages at offices.

Subsidized healthy lunches at offices.

Health insurance coverage.

Paid parental leave.

Salary The salary for this role is 25,000 Euro per annum.

Application Kindly submit your application in English. To succeed, spoken and written English skills need to be proficient. We review applications continuously and look forward to hearing from you.

Please note that we don’t accept unsolicited applications from headhunters or recruitment agencies. Unsolicited applications sent to our company or co-workers are considered the property of Monta.

Find out more by visiting other Monta roles in Barcelona, Catalonia, Spain.

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