Hotel Deputy Director

At Bahia Principe, we believe that true luxury is to experience happiness. We put all our effort into service excellence, genuine hospitality and constant innovation. Our purpose is to create unforgettable experiences for our guests, being highly aware of the importance of sustainable development in harmony with the environment and society at large, understanding the management of our hotels from a global perspective. We are passionate about what we do and work exemplarily through collaboration and respect in a cross-cultural environment.

As Hotel Deputy Director at our resort Bahia Principe Fantasia Tenerife, you will support the Hotel Director in overseeing daily operations and ensuring the highest standards of service, guest satisfaction and operational efficiency. You will coordinate departmental performance, optimize resources, and implement action plans aligned with the hotel's strategic goals.

What will your key responsibilities be?

• Ensure effective implementation and monitoring of hotel policies, standards, and procedures in alignment with the strategic direction.
• Supervise Department Managers, providing guidance, coordination, and support to ensure operational excellence across all hotel areas.
• Monitor guest satisfaction metrics (ReviewPro, CScore, NPS), driving continuous improvement and corrective actions when needed.
• Act as a key contact for guest relations, managing complex situations and ensuring prompt and satisfactory resolution.
• Oversee preventive and corrective maintenance plans, ensuring facilities are fully operational and aligned with brand standards.
• Support the development and supervision of HR policies, fostering employee engagement, professional growth, and compliance with labor regulations.
• Participate in the coordination of internal and external audits, ensuring traceability and accuracy of hotel information across all departments (front office, housekeeping, kitchen, F&B, entertainment, spa, maintenance, health & safety, and sustainability).
• Promote a culture of continuous improvement, innovation, and teamwork in line with Bahia Principe Hotels & Resorts' values and service philosophy.

What are we looking for?

Bahia Principe Fantasia Tenerife is a resort like no other, a place where imagination and hospitality come together. With its iconic castle and immersive family-focused experiences, it offers a unique setting to lead and inspire. Join us in creating unforgettable moments in a hotel that celebrates creativity, excellence, and joy.