Software Engineer II (Merchant Experience)

PrimeVigilance (part of Ergomed Group) is a specialised mid-size pharmacovigilance service provider established in 2008. We are proud to have achieved global organic growth year after year, with staff based across Europe, North America, and Asia, covering services within Medical Information, Pharmacovigilance, Regulatory Affairs, and Quality Assurance.

PrimeVigilance provides first-class support to our pharmaceutical and biotechnology partners, maintaining long-lasting relationships and becoming one of the global leaders in its field. We cover all therapy areas, including medical devices.

We love investing in our staff by providing an excellent training and development platform. We value employee experience, well-being, and mental health, acknowledging that a healthy work-life balance is critical for employee satisfaction and nurtures an environment for high-quality client service.

Come and join us in this exciting journey to make a positive impact in patients’ lives.

Job Description

The Senior Specialist, Regulatory and PV Network is responsible for developing the strategy based on regulatory requirements and for driving regulatory and PV deliverables based on an established PV and regulatory plan. They also serve as a liaison between regulatory and other functional areas, including external partners, clients, authorities, and / or consultants in the planning, organizing, and preparing of regulatory deliverables following project, corporate, and industry regulatory strategies.

The Specialist will also act as Local Contact Person for Pharmacovigilance for the designated country.

Job Responsibilities

Act as Local Contact Person for Pharmacovigilance for the designated country.

Assume leadership and functional representation for projects of medium / high complexity, ensuring effective and rapid coordination and management of regulatory deliverables.

Develop strategy and manage set up activities (Project Management Plan, joint operating procedures, POAs, and core documents).

Provide strategic input to internal and external customers and promptly identify and address any risk / potential risk by implementing preventive measures.

Problem solve and support achievement of satisfactory resolution of performance issues or delivery failures.

Collect, review, track, and maintain LCPs' CVs, job descriptions, training records, contact details, and monthly reports.

Ensure correct training assignment and compliance by the LCPs.

Monitor project budgets, hours spent vs budgeted, and promptly identify and escalate any OoS.

Provide support to proposal development and input to budgets; represent the department in BD meetings as required.

Prepare client invoices and review / approve vendors’ project invoices.

Provide training, coaching, and mentoring to junior staff.

Foster professional working relationships with internal and external contacts.

Stay abreast of changing regulatory legislative requirements and ensure maintenance of the regulatory intelligence database.

Participate in and / or support junior members in preparation for audits / inspections.

Track LCPs' key performance indicators and prepare monthly summary reports.

Provide feedback on performance of vendors to aid their assessment.

Provide input to department / company initiatives and contribute to the design / review of SOPs / working practices / guidance.

Qualifications

Bachelor's Degree in Chemistry or Life Sciences, Nursing, or equivalent experience.

Minimum 3 years within pharmaceutical or CRO industry or Regulatory body.

Good knowledge of ICH GCP and / or GVP and national regulations for territories of competency.

PV training and / or working experience and other educational or professional background as required locally.

Fluent in English, both written and verbal.

Candidates must be proficient in the official language of the country in which they are based.

Proficiency in German, French, or Italian is a plus but not mandatory.

Good planning and organizational skills.

Strong interpersonal skills in a fast-paced, deadline-oriented, and changing environment.

Why PrimeVigilance

We prioritize diversity, equity, and inclusion by creating an equal opportunities workplace and a human-centric environment where people of all cultural backgrounds, genders, and ages can contribute and grow.

To succeed, we must work together with a human-first approach. Our people are our greatest strength leading to our continued success in improving the lives of those around us.

We offer :

Training and career development opportunities internally.

Strong emphasis on personal and professional growth.

Friendly, supportive working environment.

Opportunity to work with colleagues based all over the world, with English as the company language.

Our core values are key to how we operate, and if you feel they resonate with you, then PrimeVigilance could be a great company to join!

Quality

Integrity & Trust

Drive & Passion

Agility & Responsiveness

Belonging

We look forward to welcoming your application.

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