Director of Strategy and Business Operations

About the job

We are seeking a Strategy & Business Operations Manager to join the Iberia team and drive strategic execution, operational excellence and data‑driven decision making across Spain and Portugal. This is a hands‑on, implementation‑focused role centered on process improvement, BI‑led reporting and customer experience optimization. As Strategy & Business Operations Manager you will translate strategic priorities into executable plans, lead continuous improvement initiatives, and build automated BI reporting to enable daily decision making. You will implement projects across the Iberian region with a primary focus on Spain, collaborate with Digital & Transformation, Finance, Sales and Operations, and convert customer and operational data into actionable insights that improve satisfaction, loyalty and efficiency.

Responsibilities

• Define, standardize and embed commercial, operational and financial KPIs across BUs; ensure adoption in Monthly Business Reviews, dashboards and management reports.
• Design, build and automate Power BI dashboards and recurring databooks; ensure timely (daily where required) data refresh and distribution.
• Lead continuous improvement and operational excellence projects to remove bottlenecks, reduce waste and increase efficiency.
• Map customer journeys and translate customer data into retention and experience improvement initiatives.
• Partner with Digital & Transformation to introduce new tools (including AI) and support data governance and ETL processes.
• Provide analytical support for budgeting, forecasting and MBR preparation; contribute operational input to M&A or valuation work when needed.
• Work closely with Sales, Logistics and Operations to implement and monitor performance improvement plans.

Qualifications

Other Information

#J-18808-Ljbffr