Service Delivery Specialist

Overview

Job Title : Service Delivery Specialist

We are seeking a seasoned Service Delivery Specialist to lead high-impact transformations, driving the evolution of services from Time & Material (T&M) to managed services and fixed-price projects.

Responsibilities

Develop strong, lasting relationships as a trusted partner with key clients.

Design, implement, and optimize managed services and fixed-price project models to meet client needs.

Define, monitor, and enforce service level agreements (SLAs), key performance indicators (KPIs), and performance metrics to ensure top-quality delivery.

Proactively manage risks and dependencies, anticipating challenges before they impact business operations.

Oversee invoicing, cost control, and contract management to maintain transparency and financial health of the engagement.

Lead and coordinate multidisciplinary teams, fostering collaboration across stakeholders.

Provide regular progress reports and strategic insights to clients and internal leadership.

Requirements

Proven experience in service management, preferably driving transitions from T&M to managed services.

Strong commercial acumen and negotiation skills in international corporate environments.

Solid knowledge of IT / OT technologies and service delivery models.

Experience managing SLAs, KPIs, risks, and complex projects.

Ability to lead teams and influence multiple stakeholders effectively.

Fluent English language proficiency and comfortable working in multicultural environments.

Results-driven, proactive mindset with high adaptability.

Key Qualifications

Bachelor's degree in Business Administration, Computer Science, or related field.

Minimum 5 years of experience in service management, preferably in an international setting.

Excellent communication and interpersonal skills.

Able to work in a fast-paced environment with multiple priorities and deadlines.

What We Offer

A dynamic work environment, competitive compensation package, and opportunities for professional growth and development.

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