Customer Support Administrator

Overview

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About Lumon

Our Mission and who we are

‘To be the world’s most trusted currency partner’

At Lumon, we help individuals and businesses move money across borders - smoothly, securely, and cost-effectively. With operations in 150+ countries and support for over 40 currencies, we combine competitive, bank-beating exchange rates with a personal, human touch.

Whether it’s buying property abroad, managing international business costs, or sending money home, every customer gets access to a dedicated currency specialist - alongside our digital FX platform - for expert support tailored to their needs.

We’re regulated by the FCA and the Central Bank of Ireland, handling billions in transfers each year for over 70,000 private clients and 2,500+ businesses. Backed by Pollen Street Capital, we’re in an exciting phase of growth - scaling across Europe and expanding our tech and services.

The Sales & Operations Team is essential to the growth of Lumon’s Private Division and carries out important tasks to support our international sales teams as well as ensuring the smooth running of each international office.

Responsibilities

• Ensure the office is open during working hours and ready to receive customers and partners
• Welcome and support in-office visitors and staff in a friendly and professional manner.
• Reach out to customers to obtain or verify documents
• Call clients to verify new onward payment bank details and payment requests
• Assist the local sales team with event planning as needed
• Oversee office management, ensuring smooth daily operations.

Qualifications

The interview process

Our interview process involves 4 main stages.

Our average process takes around 2-3 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process please reach out if you do have any specific questions.

Details

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