Cloud Engineer

CQI Sense is seeking a Cloud Engineer to join our Engineering Team

CQI Sense is a global B2B company that powers-up Contact Centers via AI, Machine Learning and Analytics solutions. With a strong expertise on key markets such as Telecoms and Airlines, our Engineering team extracts actionable insights from data that have strong impact on our customers while keeping up with regulations. This marks a step forward in real-time customer insight and optimization capabilities, as well as the introduction of conversational experiences enriched with AI.

Our Engineering team is in charge of building the next generation platform of customer insights in an agnostic and highly scalable system’s architecture. Our platform is critical for business operations in very large telecommunications and airline companies. Furthermore, our solutions target a multi-lingual market which requires constant research, supported by experts in various lines.

Main Responsibilities

• Contribute to cloud governance, security best practices, and compliance automation.
• Develop and maintain infrastructure as code using Terraform, enabling repeatable, secure, and auditable infrastructure deployments.
• Provision and manage Cloud resources (in GCP, Azure and AWS), including networking, identity, Kubernetes (AKS), storage, databases, and event streaming services.
• Deploy, configure, and support Kubernetes clusters, including RBAC, ingress, autoscaling, and secret management.
• Collaborate with developers, architects, and DevOps engineers to ensure infrastructure aligns with application and security requirements.
• Troubleshoot infrastructure and deployment issues in staging and production environments.
• Contribute to cloud governance, security best practices, and compliance automation.
• Troubleshoot implementation issues and collaborate with Customer Support, Engineering and other teams to assist technical escalations.
• Contribute towards the success of the organization through knowledge sharing activities such as contributing to internal and external documentation, answering technical Q&A, and helping to iterate on best practices. Support building operational assets like templates, automation scripts, procedures, workflows, etc.

Key Requirements

Additional Requirements

What We Offer

Cultural values