Channel Implementation Specialist

Rithum is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. We provide an unmatched platform for brands and retailers, enabling them to accelerate growth, optimise operations across channels, scale product offerings and enhance margins.

Today, more than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV. Using our commerce, marketing, and delivery solutions, our customers create optimised consumer shopping journeys from beginning to end.

Overview

As a Channel Implementation Specialist, you are responsible for partnering with one or more Product Managers to execute specific feature requirements and drive the completion of these features in product releases. You interact closely with key internal and external clients, external partners and the development team. Our SaaS solutions help power many of the premier online retailers throughout the world who sell through our Marketplaces solution on sites like Amazon and eBay and through our Digital Marketing solution on sites such as Google, Bing, Pinterest and more. You solve complex technical problems with excellent communication skills to enable our clients to expand on the Rithum platform; identifying and resolving issues as early as possible. You build positive relationships with external technical contacts through timely and effective communication strategically supporting our channels. Thorough proactive monitoring of marketplace and webstore integrations, issues detected may lead to direct client communication, publicly displayed message board posts and alerts, working with 3rd party technical contacts, cooperatively working with multiple Rithum teams, etc.

Responsibilities

• Working within a team that builds and supports our API integration processes
• Serve as the technical project lead, working with multiple channels on API integrations
• Work with other internal teams to troubleshoot and make any necessary changes or adjustments to fix any issues found with an integration
• Serve as product subject matter expert and assisting with clients support

Qualifications

Minimum Qualifications

Preferred Qualifications

Travel Required

Up to 10%

Other Duties

Note : This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

What it’s like to work at Rithum

When you join Rithum, you can expect to work with smart risk-takers, courageous collaborators, and curious minds.

As part of the Rithum team, you are valued, supported, and included. Guided by a transparent culture and accessible, approachable leadership, we offer career opportunities aligned to your ambitions and talents. To ensure work and life balance works for you, we also offer an array of resources to support you and your families, including comprehensive benefits and wellness plans.

At Rithum you will :

Rithum is an equal opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other protected characteristic. All employment is decided on the basis of qualifications, merit, and business need.

We\'re committed to providing reasonable accommodations in accordance with the law for qualified applicants. If you require assistance during the interview process due to a medical condition or need support accessing our website or completing the application process, please reach out to us by completing the Accommodations Request Form. Your comfort and accessibility are important to us, and we\'re here to ensure a seamless experience as you explore opportunities with our team.

Equality-related content : Spain Equality Plan - Gender

In alignment with the Spanish Government\'s efforts to foster gender equality through the implementation of Gender Equality Plans, Rithum is committed to promoting equal treatment and opportunities for all genders. Our goal is to inform hiring strategies through monitoring gender distribution among applicants. What is the gender of the job applicant?

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