French Customer Support Representative - Spain

Overview Ready for a career move that feels right? At Dila Recruitment, you're more than just a resume. We offer a deeply personal recruitment experience, taking the time to understand your individual aspirations. Our team of recruiters lives and works internationally, providing access to a wider range of global opportunities and a nuanced understanding of different markets.

Position : Customer Service Representative

Location : Spain

Employment type : Full-time

Work model : Remote

Responsibilities Handle incoming customer inquiries (via phone, email, chat, or automated alerts) and address user needs efficiently

Record call details in the call management system, ensuring timely responses and resolutions within the agreed SLA

Maintain up-to-date knowledge of services and products, particularly those tailored to individual customer applications

Escalate any potential service issues to the senior team members, as needed

Adhere to all project processes and procedures

Ensure compliance with the contractual SLA

Provide coverage for other Agents in their absence, whether within the same team or across different teams

Collaborate with the team on specific projects, when requested

Fulfill administrative responsibilities, including managing holiday, sickness, and overtime records

Participate in regular team meetings

Perform additional tasks as assigned by the management, to ensure continued service performance, quality, and customer satisfaction

Requirements Native / fluent in French, both verbal and written. Proficiency in English (minimum B2 level)

A minimum of 1 year of customer service experience is required, preferably technical support

Advanced IT knowledge in signal path connectivity, wireless networking, music and audiovisual products

Strong aptitude for working in a customer service environment

Excellent customer care skills, with the ability to listen to and understand customer needs

Capable of taking ownership of calls and progressing them to resolution or escalating them when needed

Offer Excellent remuneration package based on experience, skills and performance

Working schedule : Monday to Friday, 09 : 00 AM - 06 : 00 PM

Be part of a dynamic and creative team with positive and friendly atmosphere

23 working days of paid annual leave

Guidance and tools to reach your full potential.

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