Head of Professional Services

We are seeking a strategic and execution-driven Head of Professional Services to lead our global onboarding and implementation organization. In this role, you will own the full lifecycle of enterprise customer onboarding—from planning and configuration to activation—ensuring our clients achieve a fast, successful, and scalable deployment of our SaaS solution.

You will lead a high-performing Professional Services team, collaborating closely with Onboarding, Support, Product, and Customer Success to drive measurable value, operational excellence, and customer satisfaction.

Responsibilities

• Own the Professional Services strategy, vision, and operating model ensuring world-class delivery for all new customers.
• Lead a multi-disciplinary team including Project Managers, Implementation Specialists, and Solution Engineers.
• Manage customer onboarding programs with timelines typically ranging from 1 to 6 months, driving structured delivery and predictable outcomes.
• Establish and optimize scalable processes, methodologies, and playbooks for deployment, configuration, integrations, and handover to Customer Success.
• Partner with Product and Engineering to influence roadmap and accelerate time-to-value based on implementation feedback.
• Monitor and continuously improve onboarding KPIs including activation rates, onboarding duration, customer satisfaction (CSAT / NPS), and adoption milestones.
• Support revenue growth through Professional Services scoping, pricing models, forecasting, and margin optimization.
• Ensure clear communication, proactive risk management, and stakeholder alignment on each project.
• Foster alignment with Customer Support & Customer Success to ensure smooth post-go-live transition and long-term success.
• Promote a customer-centric culture with strong focus on operational quality, transparency, and measurable outcomes.

Requirements

Nice to Have

What We Offer