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Customer Service Specialist

Customer Service Specialist

PentasiaGranada, Andalusia, SPAIN
Hace 9 días
Descripción del trabajo

Chat Host (Remote – Rotative Shifts)

Location : Remote (based in Ceuta, Spain)

Industry : Online Gambling / iGaming

Languages : Spanish and English (MUST)

We’re looking for enthusiastic and reliable Chat Hosts to join our team and engage with players, ensuring they enjoy a safe, fun, and interactive iGaming environment.

Key Responsibilities

  • Engage with players in real-time via live chat to create a friendly, welcoming, and enjoyable community atmosphere.
  • Moderate chat rooms to ensure compliance with community guidelines and responsible gaming policies.
  • Provide excellent customer support, answering player queries and escalating issues when necessary.
  • Encourage participation in games, promotions, and events through positive interaction and engagement.
  • Report player feedback, technical issues, or unusual activity to relevant teams.
  • Adapt to rotative shifts, including evenings, weekends, and holidays.

Requirements :

  • Based in Ceuta, Spain (remote working set-up required).
  • Previous experience in customer service, community management, or hospitality is an advantage.
  • Excellent communication skills, both written and spoken.
  • Fluency in Spanish (English is a strong plus; other languages are an asset).
  • Confident, engaging personality with the ability to build rapport quickly.
  • Comfortable working in a regulated online gambling environment.
  • Flexible to work on a rotating shift schedule.
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    Customer Service • Granada, Andalusia, SPAIN

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