Costumer Operations Manager

Join Our Team at Solturo Solutions!

Position : Customer Operations Manager - Gerente de Operaciones y Atención al Cliente

Location : Málaga- 1 block from Alameda Principal

Position Type : Full-Time, 2 : 15 pm-10 : 15 pm (Málaga time)

Salary : 30K-35K Euro / yearly

Languages Required : English (required), Arabic (preferred)

Reports To : President

About Solturo

Solturo Solutions is a business enablement and strategy company dedicated to helping organizations grow through innovation, technology, and financial efficiency by genuinely caring about what we do.

We collaborate closely with our U.S. home care partner to provide essential administrative, coordination, and billing support. This is work with real impact, carried out by a multicultural team that ensures seamless operations, compliance, and client satisfaction across multiple offices.

Ideal Candidate

Someone who has worked in medical, hospital or other medical patient care administration.

Position Overview

As the Customer Operations Manager , you will oversee the daily office operations, manage client and caregiver coordination, and handle billing and payroll processes.

This role is ideal for someone organized, analytical, and people-oriented, with a strong ability to manage multiple functions that keep both office and care operations running efficiently.

Key Responsibilities

Manage and oversee the daily operations of the home care office, ensuring compliance with all regulatory requirements according to U.S regulations.

Monitor and ensure compliance with all state and federal regulations related to home health care services.

Manage local and remote (USA) team of up to 20 members to support our expected growth.

Implement and manage office policies and procedures to ensure efficient operations.

Oversee day-to-day office activities, focused on providing excellent customer service by responding to caregiver and client inquiries efficiently. Coordinate with the Care Coordination & Sales team.

Manage caregiver & client onboarding and process caregiver applications, verify documentation, and coordinate with the U.S. care team.

Handle intake processes, including assessing client needs, coordinating initial assessments.

Match clients with the ideal caregiver to ensure long lasting relationships.

Maintain communication logs and ensure all clock-in / out discrepancies are addressed daily.

Collect, verify, and process caregiver timesheets and billing data.

Manage all billing processes on HHA and ensure timely submission of claims.

Match billed batches with payments and maintain a detailed payment tracking system

Prepare and submit billing and payment reports weekly and monthly.

Participate in weekly payroll verification meetings.

Monitor payment status and follow up on discrepancies.

Manage budgets and financial reports, ensuring fiscal responsibility and profitability according to U.S regulations.

Generate and analyze payment reports as requested by management.

Follow up on short payments, insurance discrepancies, and outstanding balances.

Handle sensitive financial and personal information with discretion and professionalism.

Oversee staff training and development to ensure a knowledgeable and skilled workforce.

Travel to the USA on occasions as needed.

Skills & Qualifications

Bachelor’s degree in Business Administration , Accounting , Healthcare Management , or related field.

10+ years of experience in office administration, billing, or care coordination.

5+ years of experience in Management.

Strong organizational, communication, and multitasking abilities.

Strong experience and knowledge of different systems and system management.

High attention to detail, confidentiality, and time management.

Bilingual : English required ; Arabic or Spanish is a plus.

Why Join Our Team?

Office located in Málaga’s Soho district , 1 block from Alameda Principal.

A collaborative and multicultural work environment.

Growth opportunities in both administrative and operations management.

Direct collaboration with the U.S. home care operations team.

A Positive Work Environment : We actively foster a culture of support, respect, and mutual growth. Expect a team that champions collaboration and celebrates success.

Commitment to Inclusion : Our success is built on a diverse, multicultural team . We strictly adhere to non-discrimination policies and ensure an equitable, inclusive workplace where everyone can thrive. Your unique perspective is not just welcome—it's essential.

Impactful Work : You'll be part of a team ensuring seamless operations, compliance, and client satisfaction across multiple offices, enabling high-quality home care services.

If you're a professional who's serious about their work, brings a great attitude, and wants to be part of a place with a vibrant culture, you've found your home.

Join us now!

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