Data Service Delivery Manager
We are an international technology services company founded in 1983 with more than 2,000 employees in 5 countries : France, Spain, Romania, Portugal, and Luxembourg.
Responsibilities
- Production Daily morning check
In case of an issue and / or a delay with processes and / or flows, make sure the right teams are handling the problem, and the entity is properly informed as soon as possible.
Other environments may be included in this monitoring task, but the priority is always Production.Monitor Production incidents life cycle with the PF subsidiaries and appropriate IT OPS teams, and launch an escalation procedure if neededRegular communication toward the entity that will give them the right visibility on the evolution of the issues.
Support the different teams in troubleshooting and resolution of data‑related issues.Prepare reports on incidents, major events and propose enhancements in monitoring dashboards.Request management of infrastructure (databases, storage, open flow communications, scheduling, monitoring, etc.) on the different environments with the IT OPS.Responsible for ensuring that changes by the IT OPS are monitored, reported, and communicated.Delivery management coordination with IT OPS (toolchain CI / CD) for Pre‑production and Production environments – after test phases validations of the entities.Storage capacity monitoring.Infrastructure costs monitoring with FINOPS.Analyze changes to be made in Production environments and deliver recommendations.Analyze and assess operational incidents to optimize corrective and preventive actions by the subsidiary's squad.Foster a culture of continuous learning and improvement within the team.Qualifications
Full understanding of MS Office Pack, ITIL Process management, ServiceNow and JIRA.Full understanding of Monitoring & Alerting : Dynatrace, ELK (Kibana, Grafana).Some knowledge of Toolchain : CI / CD tools (Gitlab, Jenkins…).Required understanding of Unix (Shell) / Linux.Optionally / as a plus :Autosys, Airflow.
Legacy cluster Hadoop (Hue, Jupyter).Hybrid 75% remote.Flexible hours from Monday to Friday.Benefits
Career plan tailored to employee preferences.Progression within the company.Flexible working hours.Job Information
Seniority level : AssociateEmployment type : Full‑timeJob function : Information TechnologyIndustries : IT Services and IT ConsultingIf you have experience as a Data Service Delivery Manager, contact us!
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