Customer Service Representative with French

Description :

On-site | Barcelona, Catalonia, Spain | MM_CS | Full time | French

Description

Teleperformance is a worldwide leader in customer experience management and contact centre business process outsourcing. Our company employs around 420.000 people working in over 265 dialects and languages, in 88 countries, operating across all business sectors and all continents on behalf of major international companies.

At Teleperformance, we do business with people, for people. We want our employees to be inspired and motivated. Our main goal is to make them proud to belong to Teleperformance through job satisfaction and a great work environment.

Teleperformance Spain, with more than 4,700 employees in 10 sites (certified with Great Place to Work and Top Employer), is looking for a Customer Service Representative with French.

Responsibilities

Engage in superior customer service by making information readily available

Demonstrate products and services as deemed necessary by clients and management

Make product knowledge readily available to self and other sales people through various resources

Finds ways to sell products in the face of a down market

Research client base to find new types of customers and sells to them accordingly

Create a plan for gaining customers and then retaining them based on warranties or guarantees

Analyze and creates a plan for engaging the target market

Make product appeal to the target market

Train other sales people in the art of selling

Demonstrate superior time management skills and meets sales deadlines

Requirements

Key Competencies

Attention to detail

Ability to gain immediate credibility and trust

Exceptional communication skills

PC and system literate

Candidate Profile

Confident and enthusiastic.

The ability to work well as part of a team as well as independently

Native French speaker and advanced level of English

First class written, verbal and interpersonal skills

Well organized, reliable and thorough

Benefits

38,5h / week, from Monday to Friday, from 8.30 to 18.00

Salary : 18.953,85€ gross / year + 1.800€ gross / year in performance bonuses

Referral Program : Bring a Friend and get a Referral fee (up to 2.000€ depending on the language / project).

Excellent work environment, great colleagues, social arrangements and personal development

International business casual environment

Full time role – Monday to Friday

Temporary Contract

Competitive Benefits package!