It Infrastructure Engineer

Join the ITSM Platform team supporting one of Europe's leading consumer electronics retailers, where you will play a key role in the configuration, development, and support of their IT Service Management (ITSM) tool. Operating in a dynamic technical environment, you will collaborate closely with internal stakeholders and third-party vendors to ensure the ITSM platform evolves in line with business needs and delivers high-quality service management across the organization.

The person is going to be working with Ivanti Neurons ITSM platform.

Main responsibilities :

• Assist in the configuration, maintenance, and basic development of the Ivanti Neurons ITSM platform under guidance
• Support the integration of the ITSM tool by performing basic testing and documentation of system interfaces
• Assist in the application of ITSM processes and contribute to following ITIL best practices
• Act as a support liaison, helping to coordinate with the client and third-party vendors on reported issues and minor improvements
• Help build and maintain basic service offerings, reports, and dashboards within the platform
• Ensure routine development tasks adhere to agile principles and internal standards
• Provide first and second-line technical support for ITSM-related applications and user interfaces
• Actively learn about Ivanti Neurons functionality and ITSM industry best practices

Core skills / experience :

What's on offer?

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