Consumer Care Agent - English Speaker (UK Market) Part-Time Mornings

Overview

Our client is a family-owned company and has been at the forefront of home care innovation since 1876. They craft premium cleaning products that exceed your standards of cleanliness while still leaving you lots of time to enjoy your home, its wonderful occupants and their myriad messes. Their products include vacuums, spin mops & steam cleaners.

Our Consumer Care team plays a central role in delivering a high-end service experience after the sale. We support consumers with everything from product guidance and usage tips to troubleshooting issues, coordinating repairs, and dispatching spare parts. If you enjoy solving problems and helping people, this is where you can truly make an impact.

Responsibilities

• Deliver exceptional consumer support over phone, email & chat with a solution-oriented mindset.
• Troubleshoot product issues and offer clear, concise guidance to consumers.
• Determine when repair interventions or spare part dispatches are required and coordinate accordingly.
• Accurately collect and validate consumer and product information (model, serial number, purchase date, etc.).
• Manage and document all cases efficiently in CMR systems, following internal processes.

Qualifications

Benefits

Additional Benefits

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