Senior QA Specialist

Omega CRM is a Merkle & Dentsu company, leader in the development of Customer Experience services, with over 20 years of experience in applying technology to marketing and providing a unique customer relationship focus on innovation. We are looking for a Senior QA Specialist .

A Senior QA Specialist at Omega helps ensure the quality of the final product by understanding all processes involved in QA. They should have strong knowledge of the tools required for their work and analytical skills to define comprehensive test cases based on experience. They will also manage less experienced team members across different projects, including task assignment and coordination.

Main Responsibilities

• Create comprehensive test cases based on documentation or business requirements, defining expected results.
• Identify potential risks or issues from inconsistencies in project requirements.
• Support execution of test cases, report results with detail.
• Manage defects using project management tools, prepare tracking reports.
• Collaborate with and support clients during UAT.
• Provide task estimations.
• Report progress on tasks or responsibilities.
• Demonstrate strong command of QA tools.
• Gain and consolidate functional knowledge of the project.
• Detect and communicate risks / issues early.
• Contribute solutions to risks / issues during development.
• Collaborate on testing strategy and QA phases.
• Act as a reference for less experienced team members, managing QA tasks across projects.
• Identify tools to improve task efficiency.
• Ensure quality of test plans and executions by the team.
• Monitor incidents and defects detected by the team or themselves.

Mandatory Skills

What We Offer

About us

Omega CRM, part of Merkle, is a global digital company committed to enhancing the Business Experience (BX) of clients through customer-centric solutions, technology, data, and AI. We are the largest Customer Experience Management agency in Spain, part of the dentsu group, offering integrated media, creativity, content, technology, and strategy solutions. With over 23 years of experience, 580+ professionals from 24 nationalities, and over 2,500 certifications, Omega CRM is a leader in the Salesforce ecosystem in Spain. We serve industries like retail, healthcare, pharma, real estate, education, and non-profit, delivering omnichannel experiences across customer service, eCommerce, marketing, and analytics. Client satisfaction is our priority, with a rating of 4.9 / 5, and awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia). We believe in growth through our people, guided by values of talent, flexibility, commitment, and innovation. We grow together.

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