Content Conversion Expert

Job Overview

We are seeking a Content Conversion Specialist to join our team. As a Content Conversion Specialist, you will play a critical role in ensuring the accuracy and efficiency of our content conversion processes.

Key Responsibilities

• Develop and maintain a calendar of conversion projects to ensure timely completion and minimize conflicts.
• Advise management of calendar conflicts and resource constraints to optimize project workflows.
• Coordinate team activities when multiple people are working on the same conversion project to ensure seamless collaboration.
• Select and operate the correct conversion scripts for each type of input content to guarantee optimal results.
• Verify correctness of converted content to ensure accuracy and quality.
• Ensure that received content is complete and does not duplicate what has been imported already to prevent errors.
• Invoke the content-import operation for each CCMS product, ensuring that content goes into the appropriate destinations.
• Report errors in content import and pinpoint the source of content-conversion errors to facilitate prompt resolution.
• Prepare pseudo-translation of source-language content, generate output from that content, and prepare certification-status report to support the content development process.
• Assist the customer support team by reviewing and responding to issues assigned to the Level-2 queue that have not yet been assigned to anyone.

Requirements

Desired Skills and Experience

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