Customer Support Specialist (German)

Position : Customer Support Specialist (German)

Location : Valencia, Spain

Employment type : Full-time

Remuneration : Base salary.

DUTIES AND RESPONSIBILITIES :

• Communicate with customers through various channels such as phone, email, chat and social media
• Showcase extraordinary communication skills such as listening, empathy and can personalize every customer conversation
• Guide customers with their questions and ensure they are offered the right solution leaving a big smile on their face
• Identify and address customer needs to escalate internally to improve and / or develop processes
• Ability to work collaboratively within a team as well as independently
• Maintain customer satisfaction and retention through impactful customer experience

REQUIREMENTS :

BENEFITS :

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