HR SSC-Madrid

1. Employee Life Cycle Management

• Manage core HR processes including onboarding, transfer, termination, and contract signing / renewal for assigned countries.
• Maintain employee records, working hours, and leave data to ensure accuracy, compliance, and timeliness.
• Optimize employee data governance to improve data quality and consistency.
• Support annual audits and compliance checks in line with local labor laws and company policies.

2. Employee Benefits Administration

• Administer employee benefit programs including commercial insurance, supplemental medical plans, and annual health checks.
• Coordinate with vendors, verify invoices, and manage cost allocation to ensure accuracy and compliance.
• Review and optimize benefit policies based on employee feedback to enhance satisfaction and engagement.

3. HR Inquiry & Service Support

• Act as the first-line HR SSC contact, responding promptly to employee inquiries via DingTalk, phone, ticketing system, or onsite support.
• Provide accurate HR policy interpretation and process guidance to ensure a consistent employee experience.
• Maintain and update the FAQ knowledge base to improve efficiency and reduce response time.

4. Data & Process Optimization

• Identify and implement process and system improvement opportunities to enhance automation and digitalization.
• Maintain and update HR module SOP documentation to ensure process standardization and compliance.
• Participate in key digital HR projects, including Hi HR system and payroll submission automation.
• Deliver regular HR reports and analytics to support business decision-making.