Talent.com
Esta oferta de trabajo no está disponible en tu país.
French Speaking Customer Service And Technical Support Advisor With English

French Speaking Customer Service And Technical Support Advisor With English

TPBarcelona, Kingdom Of Spain, España
Hace 6 horas
Descripción del trabajo

Overview

We are looking for a French speaking Customer Service and Technical Support Advisor with English.

Purpose of the role : We would like to have experts to become ambassadors of our brands. We would like our experts to provide 360º support to all our brands in presales and aftersales scenarios (including physical stores and e-commerce), basic technical support for troubleshooting and backoffice tasks.

Responsibilities

  • Provide 360º support to all brands in presales and aftersales scenarios (including physical stores and e-commerce).
  • Deliver basic technical support for troubleshooting and backoffice tasks.

Requirements

  • C2 level of French
  • Advanced level of English
  • Listening and understanding capacity
  • Empathy (understanding others)
  • Customer focus
  • Problem solving and technical learning
  • Integrity and trust
  • Conflict management

    • Desirable experience

  • Digital (user level) / e-commerce user
  • Cross-Selling and Up-Selling
  • Social media user
  • Previous experience in services in-store attending consumers on product categories is a plus

    • Desirable skills

  • Process Excellence : Systematically improving organizational processes to enhance efficiency, effectiveness, and quality
  • Collaboration : Working effectively with others, sharing ideas and resources to achieve common goals
  • Communication : Exchanging information, ideas, and messages between individuals or groups through various channels
  • Emotional Intelligence : Understanding and managing emotions to foster positive relationships
  • Open Mindedness : Considering diverse perspectives and ideas
  • Critical Thinking : Evaluating information to make informed decisions
  • Solution Orientation : Focusing on practical and effective solutions
  • Entrepreneurship : Innovative and proactive problem solving

    • Benefits

  • 38.5h / week, rotating shifts from Monday to Friday, 08 : 00–18 : 00
  • Salary : 20,846.20€ gross / year
  • Referral Program : Bring a Friend and get a referral fee (up to 2,000€ depending on language / project)
  • Individual career plans with potential to grow within the company
  • Excellent work environment and team-building activities in a dynamic and international environment

    • Diversity, Equity & Inclusion TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.

    Details

  • Seniority level : Entry level
  • Employment type : Contract
  • Job function : Information Technology
  • Industries : IT Services and IT Consulting

    • Referrals increase your chances of interviewing at TP by 2x

    Greater Barcelona Metropolitan Area 1 month ago

    #J-18808-Ljbffr

    Crear una alerta de empleo para esta búsqueda

    Customer Service And • Barcelona, Kingdom Of Spain, España