Talent.com
Field Application Engineer

Field Application Engineer

Getaclleida, España
Hace 4 días
Descripción del trabajo

Scope of Role

  • Early engage with potential customer to promote Getac solutions.
  • Responsibility to provide high level technical expertise to Getac customer and partner base whilst also supporting the Sales Team engaging directly with customers in pre-sales and post-sales environments as required.
  • English communication & writing skill is a must as this role will be also working with HQ and global team

Responsibilities

  • Pre Sales Support to assist technical project requirements and map out potential solutions to customer technical challenges.
  • Post Sales issue support and escalation including direct ownership for technical areas raised by our enterprise customers either directly or as escalated by the Customer care group.
  • Customer facing technical query management supporting regular review meeting, SLA meetings and technical escalation reviews.
  • Document and log all technical issues within central database (saleforce.com / FTIE) and ensure all issues are kept up to date and produce reports as required both for internal and external audience.
  • Working with sales teams to provide proactive support on products and projects to anticipate and escalate potential issues to management and Getac HQ technical teams.
  • Conduct the regular product technical update and golden sample evaluation for enterprise customers

    • Experience Required

  • Eligible to legally work in Spain.
  • 5 Years general experience within the service / IT environment
  • Minimum 3 years direct experience in computer diagnostics and repair
  • Detail knowledge and understanding of PC architecture and willingness to adopt this knowledge to Getac’s specialized products
  • Language – Spanish native with very good English in verbal and writing.
  • Project Support skill preferable
  • Preferable but not required experience in Defense industry.
  • Preferable driving license

    • Competencies

  • Self-Motivated individual capable of working individually and within a small team
  • Ability to manage multiple issues and prioritize accordingly
  • Ability and willingness to travel as required by the Company
  • Excellent written and spoken communication skills for both internal and external correspondence
  • Customer management and communication skills especially via telephone and email
  • Analytics skills and data management
  • Positive hands on attitude to getting the job done

    • Working Relationships

  • Local and HQ Enterprise Account Team (Commercial , Technical , Project)
  • Enterprise Customers
  • European Service and Administration teams
  • End Customer and Third-party Partner
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    Application Engineer • lleida, España