Gaming Player Support Project Manager

TransPerfect Gaming is a global team of passionate gamers offering world-class player support, community management, testing, localization, cybersecurity, co-development and more.

Valuing innovation and teamwork, we're driven by our love of gaming. Our mission is to make every game enjoyable as our teams break language barriers and develop inclusive player communities.

Are you passionate about games and project management? Do you have the strategic mind and leadership skills to ensure the success of a large 24 / 7 team covering over 10 languages? As a Player Support Project Manager at TransPerfect Gaming, you will be key to maintaining our high standards and fostering a positive team atmosphere.

Design, maintain, and deliver regular Google Sheets based reports and agent journals covering quality, productivity, and player satisfaction.

Team Leadership : Lead by example, training managers by demonstrating best practices. Oversee and coordinate all team members involved in your projects.

Performance Management : Utilise performance data to identify and nurture future leaders.

Recruitment & Training : Select, interview, and onboard new team members at all levels. Set criteria for and supervise project tests and training programs.

Actively seek and implement methods to enhance project efficiency. Risk Management : Develop and implement solutions for potential challenges identified through project data. Advise on operational risks and capacity issues.

Ensure all project information is meticulously documented and clearly communicated to clients.

Stakeholder Collaboration : Collaborate with internal and external stakeholders to align project goals and ensure successful outcomes.

Technology Integration : Stay updated with the latest technologies and tools in the gaming industry to incorporate innovative solutions into the support process.

Budget Management : Effectively manage project budgets to ensure cost-efficiency while maintaining high quality.

Crisis Management : Promptly handle escalations and crisis situations to maintain client trust and project stability.

Compliance & Security : Ensure all support processes comply with relevant legal, regulatory, and security requirements to protect client and player data.

A deep passion for mobile games with a solid understanding of how gaming communities work.

Highly skilled in Zendesk, Google Workspace, Discord, Teams, and Slack.

At least 3 years in a similar management role with proven experience managing teams of over 50 members.

Comprehensive understanding of GDPR and data privacy regulations within team operations and client interactions.

Demonstrated ability to achieve high CSAT levels through effective team management and client relations.

Excellent organisational and multitasking abilities to handle multiple projects simultaneously in a dynamic, high-pressure environment.

Be part of an award-winning, multilingual gaming services company.

Work on exciting projects with some of the leading game developers in the industry.